Government guidelines on Covid-19 are regularly updated. We would ask that you check these carefully for any restrictions that might impact on your plans to travel to St George’s House. For the latest guidance and restrictions please click here.
St George’s House is rapidly getting back to normal, welcoming people back in person as the programme moves into spring and summer. Whilst most Covid restrictions and guidelines have been eased, we are determined to do our best to keep all guests and staff as safe as possible whilst ensuring an enjoyable visit. The information below sets out how we will continue to work and outlines various best practices we would strongly encourage all guests to maintain.
Guests
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From Thursday 24th February it is no longer a legal requirement to self-isolate if you test positive for COVID-19.
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However, if you have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, try to stay at home and avoid contact with other people, until you no longer have a high temperature or until you no longer feel unwell.
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There is no longer a legal requirement to wear a face covering but we would encourage you to do so in crowded and enclosed spaces.
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The check in procedure will remain paperless; on arrival you will be welcomed by a member of staff who will advise you of your room location and any additional information required.
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We ask that all guests practice regular and thorough hand-washing and make use of the available hand sanitiser located throughout the building.
Staff
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If staff members have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well enough to go to work or carry out normal activities, you are encouraged to stay at home and avoid contact with other people, until you no longer have a high temperature or until you no longer feel unwell.
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Staff will continue to carry out our enhanced cleaning of all high contact points and public areas. They will practice thorough and regular hand-washing.
Meeting Space and Public Areas
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There is no longer a requirement to observe social distancing of 1m+, but we would ask guests to respect one another’s personal space.
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It is important for meeting spaces to be well ventilated to prevent transmission of respiratory infections, such as COVID-19, and other bacteria; we will therefore encourage windows or a door to be left open to allow airflow. Guests should bear this in mind in terms of clothing.
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We strongly encourage the continued use of the hand sanitiser points located at all entrances and exits as well as throughout the building.
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Meeting rooms and equipment will be sanitised at the end of each day.
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Water coolers have been installed in each meeting room.
Guest Bedrooms
In addition to our usual high standards of cleaning, the following changes have been implemented.
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We will continue to service rooms only on departure and not during your short stay. Guests staying multiple nights who require a change of towels, for example, should ask at Reception.
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Housekeeping staff will place additional emphasis on the cleaning of common areas.
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Our housekeeping team will be provided with PPE whilst cleaning bedrooms. We will also have windows and doors open during the process to ensure proper ventilation.
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Any maintenance needs identified by guests or housekeeping staff will only be addressed after the rooms have been vacated unless urgent, in which case they will be addressed as soon as possible but with guests away from their rooms. If maintenance work will necessitate external contractors, the guests will be moved to an alternative room before the work is carried out, where possible.
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All guest information is now available by scanning the QR code located on the back of bedroom doors. Should you require any information please do not hesitate to ask a staff member.
Catering
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Guests are encouraged to wash their hands thoroughly before all meals, hand sanitiser is also available at the entrance to dining room.
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Continental and cooked breakfast is now available buffet style.
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Lunch and dinner are plated services, lunch consists of some ‘sharing style’ sides.
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Staff will be provided with the correct PPE for all hospitality services.
